The Certified Manager of Quality is a professional who leads and champions process-improvement initiatives-everywhere from small businesses to multinational corporations-that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence:
• Facilitates and leads team efforts to establish and monitor customer/supplier relations,
• Supports strategic planning and deployment initiatives,
• Helps develop measurement systems to determine organizational improvement.
• Should be able to motivate and evaluate staff,
• Manage projects and human resources,
• Analyze financial situations,
• Determine and evaluate risk
• Employ knowledge management tools and techniques in resolving organizational challenges.
Assess your knowledge and experience
The Technical Body of Knowledge is an outline of topics covered on the certification exam. The Technical Competency Model describes the knowledge, skills, and abilities required by manufacturing professionals. It will help you better envision your role and evaluate your readiness for certification.
• Body of Knowledge
Leadership
- Organizational Structures
- Leadership Challenges
- Teams and Team Processes
- ASQ Code of Ethics
Strategic Plan Development and Deployment
- Strategic Planning Models
- Business Environment Analysis
- Strategic Plan Deployment
Management Elements and Methods
- Management Skills and Abilities
- Communication Skills and Abilities
- Project Management
- Quality System
- Quality Models and Theories
Quality Management Tools
- Problem-Solving Tools
- Process Management
- Measurement Assessment and Metrics
Customer-Focused Organizations
- Customer Identification and segmentation
- Customer Relationship Management
Supply Chain Management
- Supplier Selection
- Supplier Communications
- Supplier Performance
- Supplier Improvement
- Supplier Certification, Partnerships, and Alliances
- Supplier Logistics and Material Acceptance Training and Development
- Training Plans
- Training Needs Analysis
- Training Materials, Development, and Delivery
- Training Effectiveness and Evaluation