An effective Warehouse Manager should:

- Manage warehouse in compliance with company’s policies and vision
- Oversee distribution and maintenance operations
- Setting up layout and ensure efficient space utilization

- Direct receiving, warehousing and distribution operations.
- Oversee the efficient receipt, storage, value-adding servicing and dispatch of a wide variety of products.
- Ensure productivity targets are achieved and that all warehouse processes are running smoothly and promptly.

Responsibilities
- Strategically manage warehouse in compliance with company’s policies and vision
- Oversee receiving, warehousing, distribution and maintenance operations
- Setup layout and ensure efficient space utilization
- Initiate, coordinate and enforce optimal operational policies and procedures
- Adhere to all warehousing, handling and shipping legislation requirements
- Maintain standards of health and safety, hygiene and security
- Manage stock control and reconcile with data storage system
- Prepare annual budget
- Liaise with clients, suppliers and transport companies
- Plan work rotates , assign tasks appropriately and appraise results
- Recruit, select, orient, coach and motivate employees
- Produce reports and statistics regularly (IN/OUT status report, dead stock report )
- Receive feedback and monitor the quality of services provided

Certified Warehouse Manager Body of knowledge

Role of a Warehouse

• Benefits of Warehousing
• Functions of Warehouses
• Need for Holding Stock
• Characteristics of Warehouses
• Warehousing Efficiency and Effectiveness
• Information and Technology Requirements
• Measuring Performance

Role of Warehouse Manager

• Challenges for Warehouse Managers
• Attracting and Retaining Warehouse Employees
• Ageing and Constantly Changing Workforce
• Employee Training

Warehouse processes

• Receiving
• Pre-receipt
• In-handling
• Preparation
• Offloading
• Checking
• Cross Docking
• Recording
• Quality control
• Put-away

Warehouse Operating Principles

• Warehouse Design
• Types of Warehouses
• Warehouse Location
• Planning the Distribution Warehouse
• Warehouse Layout
• Qualitative Factor Rating Method

Picking Strategies and Equipment

• Picker to Goods
• Goods to Picker
• Automated Picking
• Material Handling Equipment
• Storage Equipment

Order picking methods

• Industry Trends Affecting Order Picking
• Modern Order Picking Systems
• Stock Profiling
• Order Picking Alternatives
• Order Picking Strategies
• Pick-To-Light Systems
• Paper Pick Lists
• Pick by Label
• Pick by Voice
• Barcode Scanning
• Radio Frequency Identification
• Pick by Light/Pick to Light
• Put to Light
• Type of Picking System and Equipment

Warehouse processes from Replenishment to Dispatch

• Replenishment
• Value Adding Services
• Stock Management
• Stock or Inventory counting
• The Annual count
• Security
• Returns Processing
• Dispatch
• Role of Driver in Transportation

Warehouse Management System

• WMS Requirement
• Other Functionality/Considerations
• Why does a company need a WMS?
• Advantages of WMS
• Choosing a WMS
• Selection Process
• Software as a service

Warehouse Layout and Design

• Requirement for a Redesign
• Design Approach
• Warehouse Design

Storage and Handling equipment

• Storage Systems
• Pallets
• Automated storage and retrieval Systems (AS/RS)
• Temperature-Controlled Storage
• Storage of Packaged Dangerous Substances

Warehouse costs

• Types of costs
• Return on investment (ROI)
• Traditional versus Activity Based Costing Systems
• Activity based Costing for Multi-Principals
• Calculating Warehouse Storage Costs
• Logistics Charging Methods

Outsourcing

• Why should one outsource?
• Outsourcing Decision
• Role of Third Party Contractors
• Choosing the Right Partner
• Managing Third Party Relationship
• Why contracts with third party fail?
• Future of Outsourcing

Warehouse and the environment

• Environmental Effects
• Environmental Impact Assessment Tool
• The Environment Model
• Flow chart of Green Logistics
• Steps to for Improvement